Returns

Returns Policy
Money Back Guarantee
If you are not entirely satisfied with your purchase, please return it in its original condition with the security tag fully intact within 14 days of the date shown on your dispatch note. Some products are non-returnable for hygiene reasons. This is indicated in the product description contained on the website.

How to Make a Return

  • You MUST notify us online before you return a product.

In order to do this, you must:

  • You MUST use the Contact Form and select the Return / Refund option from the drop down menu.
  • Type your order number in the Order Number box.
  • Please state the reason why you want to return the item in the Message Box.

Returning the Parcel

  • The item must be repacked in the same condition as it was received including the security tags fully intact.
  • You will then need to return the package to a Post Office counter.
  • Please note the cost of the return is the customer responsibility.
  • Obtain a postage receipt from the Post Office; this will act as your proof of return.
  • The returned parcel is the clients’ responsibility until it is received by us.  As a result, we suggest clients use a delivery service where they can track their return.

Refunds

  • We will process a refund to returned items that are in accordance with our returns policy.
  • Items must be returned in their original condition (with the security tags intact) within 14 days of the date shown on your dispatch note.
  • Once the product has been received and inspected, we will send you an eMail letting you know we have received and processed your return.
  • After you have received the eMail, please allow 5-10 working days for the refund to be credited to your account.

Exchanges

  • We can only offer an exchange of a similar product of the same or lesser value as most of Bianca du Val’s designs are unique!
  • Exchanges can take up to 7 days to be processed.
  • Once an exchange has been approved, it will be sent out to you free of charge.
  • If we are unable to exchange the item, we will eMail you with an explanation and offer a full refund minus the original shipping charge to your account.
  • Please note you may only make an exchange on the same item once.